2020 - Participated in user research activities and workshops guided By Bank of America's "XD Lens" design methodology to determine the future of BofA's Rewards & Loyalty programs.
2019 - I'm proud to have design-directed a J.D. Power-recognized redesign of Bank of America's Bill Pay mobile app experience that processes payments for over 10 million customers daily. More details
2017 - As part of a multi-bank coalition, project lead a 7-member UX design team that successfully integrated the Zelle® P2P payment platform within BofA's mobile apps.